Question 1

Do you offer same-day delivery in Nairobi?

Accepted Answer

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Question 2

Which areas of Nairobi do you deliver to?

Accepted Answer

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

Question 3

What payment methods do you accept?

Accepted Answer

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Question 4

Can I add a personal message or customize a gift?

Accepted Answer

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

Question 5

What happens if the recipient is not home?

Accepted Answer

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

Question 6

How can I track my order?

Accepted Answer

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200  for any questions

Question 7

What is your refund or replacement policy for damaged items?

Accepted Answer

If your order arrives damaged or not as described, contact us  at +254769848200 immediately with photos. We will review the case and offer a solution

Question 8

Do you handle corporate or event orders?

Accepted Answer

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Question 9

Are flowers guaranteed fresh and how long do they last?

Accepted Answer

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Question 10

Can I change or cancel my order after it’s placed?

Accepted Answer

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately  call +254769848200 — we will confirm if changes are possible.

Valentine’s Day deliveries apply exclusively to items in our Valentine’s Day Collection
Orders from other categories will be delivered from 16th February.

Valentine’s Day deliveries apply exclusively to items in our Valentine’s Day Collection. Orders from other categories will be delivered from 16th February.

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