It takes a maximum of 2 hours for the order to be packaged and delivered. However, if any unavoidable circumstances arise, rest assured our team will communicate before and notify of any delay and when the delivery should be expected.

An email will be sent to you once the order is done and delivered.

Yes. Once the order is placed, a receipt is sent to your email.

Yes. You can communicate through the official contact number provided on the website and place an order with our gifting experts.

• Mpesa, airtel money and all major credit cards.

Yes. We pride ourselves in confidentiality of personal information as described in our privacy policy. Once payment is confirmed we deliver as per request.

Unfortunately, No. Payments need to be done for the order to be complete.

No. Our official working hours are: Monday – Friday 8:30 am- 5:30pm

                                                          Saturday 9:00am – 2:00 pm

Yes. We strive on actualizing the order as per the website. However, incase a particular item is out of stock communication is made. We then substitute with a similar item of the same price while maintaining the standard.

We await communication from the recipient and deliver on agreed timelines.

Yes. We deliver orders as per your request.

We have a return policy that enables you to communicate of any dissatisfaction and have the item replaced. 

Yes. Once you send the design to our team, we actualize as per your request and have it delivered the next day.

Yes. We deliver country wide through our trusted Fargo, courier services.

FAQs