Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Gifts For Her Archives

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Red & White Roses Hat Box with Ferrero Chocolate Pieces

KShs8,500

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Red Roses & Ferrero Rocher Box

KShs7,000

If you surround yourself with flowers, you will always be happy

Fresh red roses
16 Ferrero Rocher chocolates
Heart shaped box

COLOR OF BOX MAY VARY DEPENDING ON AVAILABILITY.

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Red Roses In A Large Heart Box

KShs5,500

Flowers have spoken to me more than I can tell in written words. They are the hieroglyphics of angels, loved by all men for the beauty of their character, though few can decipher even fragments of their meaning.

Red roses
Heart shaped box

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Red Roses in a Round Box

KShs4,500

A flower's appeal is in its contradictions — so delicate in form yet strong in fragrance, so small in size yet big in beauty, so short in life yet long on effect.

Red roses
Round box

PS; COLOR OF THE BOX MAY CHANGE DEPENDING ON AVAILABILITY.

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Reign Gift Hamper

KShs10,500

I'm going to drown my sorrows in non alcoholic wine! or is it really wine , more juice actually....its really healthy and good for you too. But anyway here I go!

Chamdor non alcoholic wine
Ferrero Rocher t16
Scented candle
Celebration chocolate
Granola bar
Wine glass

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Birthday present for wife or mum, romantic hamper, present, full birthday present

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Royalty Gifts Hamper

KShs7,500

You are a queen , so walk in your royalty.

2 wine glasses
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The smart money woman book

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Snack Box

KShs6,500

Snacks are everyone's best friend. Well at least they are mine. This is a perfect gift for him or her.

Digestive cookies Chocolate coated biscuits
Urban bites crisps Oreos
Elbbin nibble chipsticks Alpen Chocolate
Real milk chocolate Dairy milk chocolate
Mcvities chocolate Out of Africa nuts
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Square Box With Mixed Roses & Wine

KShs7,000

This elegant box arrangement consists of perfectly arranged assorted color of roses with a side of gypsophila and a bottle of El chivo cabernet sauvignon red wine. Its a romantic gift for your partner for whichever occasion is being celebrated.

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