Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

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Monkey Shoulder 750ml

KShs6,500

Monkey Shoulder Scotch is a superb blended malt whisky from William Grant, made with single malts from three famous Speyside distilleries. The result is a smooth, creamy, supple and very malty Scotch which works superbly well neat, over ice, or in whisky cocktails (where it really excels). Paired with the perfect gift set it makes the perfect gift. Available for countrywide delivery.

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Birthday gift suggestions, monopoly game, birthday gift for younger brother, bf or grandfather

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Monopoly Board Game

KShs2,500

It’s a Family Game Night staple! Players buy, sell, dream and scheme their way to riches with the Monopoly Game. There’s a new mogul in town! Buy out neighborhoods, sell properties, charge rent, and grow an empire in the Monopoly Game for adults and kids age 8 and above. Perfect gift for all special occasion.

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romantic birthday gift for husband, thermal mug, personalized gifts for men, anniversary gift for men

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Mr. Fix it Thermal Mug

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Nothing says home like the arms of a husband. Thermo mugs are with double walled vacuum insulation technology, keeping your favorite beverages hot for 3+ hours and cold for 9+ hours. Ideal gift for romance, birthday, anniversary, thank you etc

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Nederburg Merlot

KShs3,000

Nederburg blends delicious and refreshing fruit vibrancy with classic structure and refinement and its hallmark combination of fruit and finesse is appreciated worldwide. The winery consistently earns trophies, medals and accolades at international competitions. Pair it with her favorite chocolates and flowers, perfect for any occasion. Available for countrywide delivery.

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New Beginnings

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What do you call an elf who sings? A wrapper :) Treat your loved ones to the New beginnings hamper HAMPER CONTENTS

Johnnie walker red label
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The package comes beautifully wrapped in a box with Christmas decorations and card . Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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best gifts for new mums, gift ideas for new mums, diaper bag, new mum gifts in Nairobi, Delivery in Kiambu

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New Born Diapers Bag

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Baby Diaper Bags are used by many parents as these are efficient and comfortable. The best diaper bag will help you out in carrying your baby's essentials anywhere with you. These diaper bags are travel-friendly, comfortable and spacious. Many parents are using these diaper bags to stay away from all the hassle.

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new mum gift, new born gift, fluffy jumpsuit, thoughtful new mum gift, delivery in fourways

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Newborn Fluffy Jumpsuit

KShs3,500

This extra soft and super warm jumpsuit is essential for a newborn's wardrobe; Soft and comfy lining will keep the baby comfortable and warm throughout the day; Snug design will keep him/her safe and confident.

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