Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Shop Gifts Online - Send Flowers & Gifts

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Red Roses & Champagne Package

KShs20,000

Nothing screams celebration like popping a bottle of bubbly champagne. It seems that simply letting the bubbles fly sets the tone for a festive celebration.

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Red Roses & Ferrero Rocher Box

KShs7,000

If you surround yourself with flowers, you will always be happy

Fresh red roses
16 Ferrero Rocher chocolates
Heart shaped box

COLOR OF BOX MAY VARY DEPENDING ON AVAILABILITY.

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Red Roses & Ferrero Rocher Heart Box – Valentine’s Gift USA Delivery

KShs6,500

Red roses & Ferrero Rocher in a heart box - a romantic Valentine's gift from USA to Nairobi. Fresh delivery that speaks love and sweetness.

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Red Roses In A Large Heart Box

KShs5,500

Flowers have spoken to me more than I can tell in written words. They are the hieroglyphics of angels, loved by all men for the beauty of their character, though few can decipher even fragments of their meaning.

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Red Roses in a Round Box

KShs4,500

A flower's appeal is in its contradictions — so delicate in form yet strong in fragrance, so small in size yet big in beauty, so short in life yet long on effect.

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PS; COLOR OF THE BOX MAY CHANGE DEPENDING ON AVAILABILITY.

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Red, White, Pink & Lilac Roses Bouquet

KShs3,500

I saw that you were perfect, and so I loved you. Then I saw that you were not perfect and I loved you even more.

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Reign Gift Hamper

KShs10,500

I'm going to drown my sorrows in non alcoholic wine! or is it really wine , more juice actually....its really healthy and good for you too. But anyway here I go!

Chamdor non alcoholic wine
Ferrero Rocher t16
Scented candle
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Granola bar
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Reindeer

KShs4,500

Smile like you mean it. That's how we earn our presents. Treat your loved ones to the reindeer package

2 cans of tusker lite
Elizabeth Shaw chocolate
Orchid scented candle
Santa hat
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MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Remedy Basket Hamper

KShs3,500

I sent my care to the wind, And asked the wind to pass them to you, When you feel the wind blowing towards your face that's me saying take care.

Large pawpaw
2 apples
2 oranges
2 lemons
2 kiwis
Ribena

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Remy Martin

KShs15,000

The iconic Rémy Martin VSOP cognac embodies the signature style of the House, with a vibrant gold color, revealing dominant notes of vanilla, ripe apricot and baked apple. Rémy Martin VSOP is highly versatile thanks to the complexity and elegancy of its aromas. This versatility made it enjoyable neat, on the rocks, frozen, or in a cocktail, such as a Rémy Ginger cocktail. To enjoy Rémy Martin VSOP neat or on ice, we recommend a tumbler glass. Paired with a bouquet of roses and a box of chocolate it makes an opulent gift. Perfect for birthdays, anniversary, valentines, romance , christmas etc. Available for countrywide delivery.

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Retro Storage Jars

KShs2,500

Set of Glass Containers in Assorted Sizes Makes an Elegant Accompaniment to Any Counter or Pantry Shelf. Use to Display, Organize & Store All Kinds of Snacks without Cluttering Your Kitchen; Dishwasher Safe, High-End Look & Heavy Feel. Chic storage jar Set is a Practical Yet Stunning Gift Idea for Any Special Occasion Including Birthday, Holiday, Anniversary, Housewarming, Christmas & More. Available for countrywide delivery.

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