Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

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Tanqueray No.10 750 ml

KShs6,500

Passion and attention to detail in a perfect measure is a recipe for exquisite results. Tanqueray Nº TEN, named after the stills of its origin, is a small-batch gin crafted using fresh citrus fruits. An exquisite citrus burst in every sip, best enjoyed with premium tonic water and a slice of pink grapefruit. Perfect gift to be paired with hampers or chocolates for any occasion. Available for countrywide delivery.

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Tanqueray Sevilla 700ml

KShs5,000

Tanqueray Flor de Sevilla Distilled Gin is a zesty, fruitful gin, offering a bold and bittersweet taste of the sun-soaked Mediterranean balanced with the 4 botanicals of Tanqueray’s classic London Dry Gin. It is best served with plenty of ice, premium tonic water, and a wedge of orange. Perfect to pair with a box of chocolate and a bouquet of roses for any occasion. Available for countrywide delivery.

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The December 25

KShs3,000

Its time to fall in love with Christmas all over again. Treat your loved ones to The December 25 package.

Spring valley coffee beans
Ginger cookies
Merry Christmas mug
Santa hat
Christmas bag

MERRY CHRISTMAS & A HAPPY NEW YEAR.

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The Wise Men

KShs8,500

The best way to cheer Christmas is singing loud for all to hear. Treat your loved ones to The wise men hamper HAMPER CONTENTS

Johnnie Walker red label
Praline chocolate
VIP nuts
2 whiskey glasses
Christmas ornaments

The hamper is beautifully packaged in a basket with Christmas ornaments and card. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Tipsy Christmas

KShs4,750

Dear Santa....before I explain how much do you know already? Treat your loved ones to this Tipsy Christmas package PACKAGE CONTENTS

Bacardi white rum
2 cams of soda
Whiskey glass
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The package is beautifully packaged with Christmas ornaments and card. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Treat Yourself Hamper

KShs6,000

It's the small things that matter not to everyone but at least to her. This mini hamper is the ideal reminder package to show you care, you love and you cherish her. MINI HAMPER CONTENTS

A can of Snapp
A box of Ferrero Rocher t16
Lunchbox bar
Cadbury dairy milk
Real milk chocolate
Kinder joy chocolate.

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Two-Sided Reversible Belt

KShs2,500

This is a perfect men's belt for jeans that can convert into men's dress belt and work belt. This two sided leather belt will become his favorite go to everyday belt.

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Valentine’s Red Roses Bouquet With Raffaello Chocolates – City Market Nairobi

KShs6,500

A Valentine's bouquet of red roses paired with Raffaello chocolate. City Market Nairobi gift combo that delights every time.

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Valentine’s Red Roses in Heart Box- Romantic Flowers Nairobi

KShs4,500

Elegant red roses beautifully arranged in a heart-shaped box, the perfect valentine's day gift to say i love you. Same-day delivery in Nairobi.

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Vanilla Cake 1kg

KShs3,000

Order this 1kg vanilla cake for yourself, friends or family birthday. Message on the cake can be added to your liking.

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Versus Sweet Red Wine 750ml

KShs2,500

Versus Sweet is an easy-drinking, sweet red blend with low alcohol and accessible ripe cherry and berry flavors with a lingering, spicy oak finish. It can be perfectly paired with a bouquet of roses, chocolates or any hamper from our wide variety. Perfect for any occasion. Available for countrywide delivery.

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