Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

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Chessboard Game & Drinking Set

KShs8,000

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Hip flask
4 shot glasses
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Ideal gift for romance, birthday, thank you, anniversary etc. Available for countrywide delivery.

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Chivas Regal 12 years 1L

KShs8,500

A creamy, aromatic mélange of vanilla custard, hints of aniseed, lemon curd, and butter toffee. Wood shavings and dried banana chips develop with just a hint of cassis. The Origins of the Blended Scotch Whisky Date Back to the 19th century – and its art has been perfecting ever since, because blended is better, in life and in scotch. Pair with the perfect hamper for him. Available for countrywide delivery.

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Chocolate And Wine Hamper Box

KShs7,000

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All I want for Christmas is you. Treat your loved ones to this Christmas Eve package. PACKAGE CONTENTS

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Christmas Morning

KShs3,500

Christmas isn't a season. Its a feeling. Treat your loved ones to Christmas Morning Package.

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MERRY CHRISTMAS & A HAPPY NEW YEAR

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Coco Chanel Perfume 100ml

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The warm, soft and feminine amber accord with an intoxicating blend of tonka bean and vanilla from Madagascar wraps the scent in sensuality. An extreme, luminous and deep concentration of patchouli infuses COCO EAU DE PARFUM with a voluptuous dimension. It comes presented in a spray bottle for effortless application on skin or clothing.

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KShs5,000

Don't be a scrooge , share your Christmas. Treat your loved ones to this confetti package. PACKAGE CONTENTS

Executive pen with case
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My man is a Boss mug
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Congrats New Dad Mug

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Congratulations on your New Job Mug

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Customized Beer Mug

KShs2,000

Conserve water and drink beer. Customized beer glass is personalized to your liking. Ideal gift for birthday, romance, thank you etc. PS; CUSTOMIZED GIFTS ARE AVAILABLE FOR NEXT DAY DELIVERY.

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Best Gift Shop In Nairobi - Online Flower Delivery

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Best Gift Shop In Nairobi - Online Flower Delivery

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