Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Shop Gifts Online - Send Flowers & Gifts

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Christmas gift baskets, Best christmas gifts, Christmas basket ideas, Unique Christmas gifts, Christmas presents

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Feast

KShs6,500

Dear Santa, I don't want much for Christmas. I just want the person reading this to be happy. Treat your loved ones to this Feast package.PACKAGE CONTENTS

Pineapple
A bunch of fresh bananas
A bunch of fresh grapes
Pawpaw
A box of strawberry
4 fresh Apples
4 lemons
4 kiwis
4 oranges

The package is beautifully packaged with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Ferrero Rocher 16Pcs Valentine’s Gift Nairobi

KShs3,500

Delight your valentine with Ferrero Rocher 16pcs Valentine Gift Nairobi. A luxury chocolate box, perfect for romantic surprises with same-day delivery.

Ferrero Rocher 3 Piece Chocolate

KShs1,000

Surprise that special someone or friend who could be a vegetarian and a chocolate die hard lover.Ferrero Rocher 3 piece chocolate is definitely worth loving for its delicious hazelnut crunchy, creamy and crisp wafer shell.

Ferrero Rocher Birthday Chocolate Bouquet | Nairobi CBD Delivery

KShs7,500

Brighten someone's day with a Ferrero Rocher Birthday Bouquet, a luxury chocolate surprise perfect for Nairobi CBD birthdays. Ideal for gifting colleagues or loved ones with same day delivery across the city.

Ferrero Rocher T24 Valentine’s Chocolate Gift Pack | Nairobi Delivery

KShs5,500

Ferrero Rocher T24 Valentine's Gift Nairobi - Premium chocolates in a golden gift pack, perfect for sweet Valentine's surprises with same-day delivery.

Festive Fiesta

KShs7,500

Make it a December to remember. Treat your loved ones to this Festive Fiesta hamperHAMPER CONTENTS

Ferrero Rocher chocolate with 16 pieces
Frangipani scented glass candle
El Chivo red wine
Wine glass
Christmas ornaments

The hamper is beautifully packaged in a basket with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Firecrackers

KShs5,500

Believe in the magic of Christmas. Treat your loved ones to the Firecracker HamperHAMPER CONTENTS

Chess board game
2 white cap beer cans
VIP lemon chilli nuts
Equatorial Macadamia nuts
Christmas card

The hamper comes beautifully packaged in box with Christmas ornaments.Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and qualityMERRY CHRISTMAS & A HAPPY NEW YEAR!

Flamboyant Gift Hamper

KShs10,500

Luxury is in each detail!

Jp chenet red wine
2 glasses
Ferrero Rocher t16
Strawberry
Scented candle

Flavoured Tea

KShs500

Surprise that tea lover with a box of Kericho Gold tea.The teas are available in different flavors.You can add a note if you need to order for a specific tea flavor.This is a great gift add on for any package you choose from our wide variety.It is available for countrywide delivery.

Forever Package

KShs9,500

Raffaello chocolates
Duchessalia Fragolino white wine
Yellow roses
Red roses.

Frangipani Scented Candle

KShs800

Did you know that the first burn of a candle is the most important?The first time you light your candle, you have to let it burn long enough!!!!!!! The whole top layer of the wax has to become liquid and that takes several hours depending on the size of your candle.If you do not do this, then your candle will not burn evenly.Pair it with our wide collection of flowers, wine, champagne, gin, rum ,whiskey, chocolates or personal care products on the gift add on section.

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