Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Christmas Day Flowers And Gifts

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Season Greetings

KShs6,500

Jingle bells, jingle bells, jingle all the way. Treat your loved ones to this Season greetings hamper. HAMPER CONTENTS

Celebration chocolates
2 Lunch bars
Ferrero Rocher t3
Raffaello chocolate
Merry Christmas mug
Christmas ornaments

This package comes beautifully wrapped in a round box with Christmas decorations and card. Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Secret Santa

KShs9,000

Dear Santa, is it too late now to say sorry? Treat your loved ones to the Secret Santa hamper HAMPER CONTENTS

Lindor chocolate bar
Lindt swiss chocolate bar
2 champagne glasses
Duchessalia cuvee brut sparkling wine
The smart money woman book
Christmas ornaments

The hamper comes beautifully packaged in a basket with Christmas ornaments and card. Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Shepherds

KShs10,000

Merry everything and a happy always. Treat your loved ones to the shepherds hamper. HAMPER CONTENTS

Bacardi white rum
Cupido mint chocolates
Elizabeth Shaw
Out of Africa nuts
VIP nuts
Whiskey glass
Christmas ornaments

The hamper is beautifully packaged in a basket with Christmas decorations and card. Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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