Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Holiday Gifts Archives

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Letters to Santa

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Gifts of time and love are surely the basic ingredients of a truly merry Christmas. Treat your loved ones to the Letters to Santa hamper. HAMPER CONTENTS

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The hamper is beautifully wrapped in a basket with Christmas ornaments and card. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Luxury Mixed Rose Bouquet – Nairobi Valentine’s Delivery

KShs3,000

A luxury bouquet of mixed roses for Valentine's Day. Perfect for gifting in Nairobi's excusive estates like Karen, Runda, Muthaiga and Gigiri. Elegant flowers that deliver romance with style.

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Luxury Valentine’s Roses & Wine Gift – Send from UK to Nairobi

KShs7,500

A luxury Valentine's heart box with roses & Wine. Perfect for sending from the UK to Nairobi. A romantic gift that shows love and creates lasting memories.

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Merry

KShs7,000

The true spirit of Christmas is love. Treat your loved ones to this Merry hamper HAMPER CONTENTS

Chamdor non-alcoholic red wine
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The hamper is beautifully wrapped in a basket with Christmas decorations and card. Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Merry Christmas Mug

KShs1,000

Friends like you make the season bright. Merry Christmas. Treat your loved ones to this Christmas mug. PACKAGE CONTENTS

Christmas mug
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The package comes beautifully wrapped in a box with Christmas ornaments and card. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Mistletoe

KShs6,500

The way you spend Christmas is far more important than how much. Treat your loved ones to this mistletoe hamper. HAMPER CONTENTS

Tall horse red wine
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Wine glass
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The hamper is beautifully wrapped in a basket with Christmas ornaments and card Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality MERRY CHRISTMAS & A HAPPY NEW YEAR!

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Moet & Chandon Champagne – Valentine’s Day Gift Nairobi

KShs16,000

Send luxury with Moet this valentine's. Premium champagne with delivery in Nairobi to Karen, Runda, Lavington, Gigiri & more. Same-day delivery available.

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New Beginnings

KShs9,000

What do you call an elf who sings? A wrapper :) Treat your loved ones to the New beginnings hamper HAMPER CONTENTS

Johnnie walker red label
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The package comes beautifully wrapped in a box with Christmas decorations and card . Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and quality. MERRY CHRISTMAS & A HAPPY NEW YEAR!

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