Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Gift Add-ons Archives

gift for coffee lovers, java coffee, coffee hamper, cold season gift, indoors gift

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Java Coffee

KShs2,000

Kenya AA Arabica coffee is harvested from rich volcanic soils found in the high altitude regions of Kenya.Java coffee experts lovingly hand-roast the finest Kenya AA beans to a nutty chocolate brown color just for you.Every cup of Java House Kenya AA promises an aromatic, balanced coffee with a light finish perfect for your daily brew.Perfect gift for a coffee lover.Available for countrywide delivery.

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Johnnie Walker Black Label Package

KShs7,000

He’s more myself than I am. Whatever our souls are made of, his and mine are the same.

Johnnie walker black label 1L
Whiskey glass

Ideal for romance, birthday, congratulations, thank you etc.Available for delivery within Nairobi and its environs.

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Johnnie Walker Red Label 750 ml

KShs3,500

Crafted from the four corners of Scotland, it crackles with spice and is bursting with vibrant, smoky flavors – followed by a mellow bed of vanilla, a fresh zestiness and the Johnnie Walker signature of a long, lingering, smoky finish. Pair it with the perfect gift hamper. It can be gifted for birthdays, romance, thank you, Christmas , valentines etc. Available for countrywide delivery.

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JP Chenet Merlot Cabernet 750ml

KShs3,000

JP chenet is a French full bodied long lasting wine, offering cherry and blackcurrant aromas enhanced by spicy notes of vanilla. It is a perfect accompaniment for floral bouquets and chocolates.

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Lindt Lindor Chocolate

KShs3,000

Lindt chocolate embodies the passion and expert craftsmanship of its Lindt Master Swiss Chocolatiers. It delivers a unique chocolate experience offering a distinctly smooth and rich, gourmet taste. When you break its chocolate shell, LINDOR starts to melt and so will you. Pair it with flowers and a bottle of champagne.

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Lindt Lindor Chocolate Bar

KShs1,500

Lindt chocolate embodies the passion and expert craftsmanship of its Lindt Master Swiss Chocolatiers. It delivers a unique chocolate experience offering a distinctly smooth and rich, gourmet taste. When you break its chocolate shell, LINDOR starts to melt and so will you.Pair it with flowers and a bottle of champagne.

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Mateus Rose’ Wine 750ml

KShs2,500

Mateus is a Portuguese rose' with very appealing and bright hue. It is a well balanced and tempting wine brilliantly complemented by a soft and fizzy finish. It is perfectly accompaniment for flowers and chocolates. It is available for countrywide delivery.

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Moet & Chandon Champagne – Valentine’s Day Gift Nairobi

KShs16,000

Send luxury with Moet this valentine's. Premium champagne with delivery in Nairobi to Karen, Runda, Lavington, Gigiri & more. Same-day delivery available.

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Monkey Shoulder 750ml

KShs6,500

Monkey Shoulder Scotch is a superb blended malt whisky from William Grant, made with single malts from three famous Speyside distilleries. The result is a smooth, creamy, supple and very malty Scotch which works superbly well neat, over ice, or in whisky cocktails (where it really excels). Paired with the perfect gift set it makes the perfect gift. Available for countrywide delivery.

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Mr. Fix it Thermal Mug

KShs2,000

Nothing says home like the arms of a husband.Thermo mugs are with double walled vacuum insulation technology, keeping your favorite beverages hot for 3+ hours and cold for 9+ hours.Ideal gift for romance, birthday, anniversary, thank you etc

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Nederburg Merlot

KShs3,000

Nederburg blends delicious and refreshing fruit vibrancy with classic structure and refinement and its hallmark combination of fruit and finesse is appreciated worldwide. The winery consistently earns trophies, medals and accolades at international competitions. Pair it with her favorite chocolates and flowers, perfect for any occasion. Available for countrywide delivery.

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