Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Gifting Occasion Archives

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Birthday Flowers & Chocolate Bouquet | Birthday Gifts Kileleshwa Nairobi

KShs5,000

Send elegant birthday flowers and chocolates in Kileleshwa with Fuzzy & Fluff. This luxury bouquet blends fresh roses and sweet treats, the perfect birthday gift with same day delivery in Nairobi.

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Birthday Gift Book Nairobi | Becoming by Michelle Obama (UN Nairobi Delivery)

KShs2,000

Surprise them with Michelle Obama's Becoming - a meaningful birthday gift book Nairobi. Perfect for UN Gigiri diplomats and expatriates, with same day delivery across Nairobi estates.

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Birthday Roses & Wine combo

KShs5,500

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Breakfast in Bed

KShs10,000

Spice up her morning routine with this refined breakfast in bed set up. That is a guaranteed extra point. This is a perfect gift for romance and anniversary.

JP Chenet sparkling wine Fruit bowl
Two wine glasses Apple
Tea pot Small tea cup and saucer
Sugar bowl Leopard print serving tray

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Canned Beers & Nuts Hamper

KShs6,000

Chess says everything about a husband and wife. The king has to take things one step at a time , while the queen can do whatever she wants.

Chess board game
2 cans of beer
VIP nuts
Equatorial mixed nuts

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Chessboard Game & Drinking Set

KShs8,000

Drink like a legend.

Hip flask
4 shot glasses
Chessboard game

Ideal gift for romance, birthday, thank you, anniversary etc.Available for countrywide delivery.

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Dart Board Game Gift

KShs4,750

Dart game is a full body and team sport, which can relieve eye fatigue, develop hand-eye coordination, improve concentration and social skills.It is a great choice for birthday or Christmas gift for him.It is suitable for both adults and teens.

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Dior Homme Intense 100ml

KShs17,500

DIOR HOMME by Dior is a Woody Floral Musk fragrance for men. Dior Homme was launched in 2011. The nose behind this fragrance is Francois Demachy. Top notes are Lavender, Bergamot and Sage; middle notes are iris, Cacao and Amber; base notes are Leather, Vetiver and Patchouli.It is recommended for romantic wear.

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Dynamite Gift Hamper

KShs6,000

Whisky making is an act of cooperation between the blessings of nature and the wisdom of man.DYNAMITE CONTENTS

Whiskey hip flask
4 shot glasses
Stylish package

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Ferrero Rocher Birthday Chocolate Bouquet | Nairobi CBD Delivery

KShs7,500

Brighten someone's day with a Ferrero Rocher Birthday Bouquet, a luxury chocolate surprise perfect for Nairobi CBD birthdays. Ideal for gifting colleagues or loved ones with same day delivery across the city.

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