Do you offer same-day delivery in Nairobi?

Yes — Fuzzy & Fluff offers same-day delivery within Nairobi when orders are placed early in the day. For guaranteed same-day delivery availability and any cut-off times today, please call +254769848200 or whatsapp text

Which areas of Nairobi do you deliver to?

We deliver across Nairobi including the CBD, Westlands, Karen, Kilimani, and other residential areas. If you’re unsure whether we deliver to your recipient’s exact address, please enter the delivery address at checkout or call +254769848200 to confirm.

What payment methods do you accept?

We accept secure online payments and mobile money. You can pay using M-PESA and online card payments available at checkout. For corporate or large orders we can also provide invoice payment on request—contact +254769848200

Can I add a personal message or customize a gift?

Yes — every order allows you to include a personalised message at checkout. We also offer custom gift builds and add-ons (candles, snacks, gift wrap). For custom requests please call +254769848200 before placing the order to confirm availability.

What happens if the recipient is not home?

If the recipient is not available, our driver will follow the delivery instructions you supplied. We may leave the order with a neighbour, at reception, or reschedule delivery depending on the location and product type. You will receive delivery confirmation by phone call. Please call before hand to ensure convenience is observed for both our delivery team and the customer experience

How can I track my order?

After your order is dispatched you will receive a confirmation call delivery status. Please call +254769848200 for any questions

What is your refund or replacement policy for damaged items?

If your order arrives damaged or not as described, contact us at +254769848200 immediately with photos. We will review the case and offer a solution

Do you handle corporate or event orders?

Yes — we fulfil corporate and event orders, including bulk flower arrangements and gift hampers. For quotes and availability call +254769848200 with the event date and quantities.

Are flowers guaranteed fresh and how long do they last?

We source fresh flowers and prepare arrangements to maximize vase life. Typical vase life varies by flower type but most arrangements will last 5–10 days with proper care. Care instructions are included with every order.

Can I change or cancel my order after it’s placed?

You may change orders only before they have processed for delivery, We do not offer refunds for canceled orders . Please contact us immediately call +254769848200 — we will confirm if changes are possible.

Shop Gifts Online - Send Flowers & Gifts

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Retro Storage Jars

KShs2,500

Set of Glass Containers in Assorted Sizes Makes an Elegant Accompaniment to Any Counter or Pantry Shelf. Use to Display, Organize & Store All Kinds of Snacks without Cluttering Your Kitchen; Dishwasher Safe, High-End Look & Heavy Feel. Chic storage jar Set is a Practical Yet Stunning Gift Idea for Any Special Occasion Including Birthday, Holiday, Anniversary, Housewarming, Christmas & More. Available for countrywide delivery.

Reunion

KShs4,000

Your smile is contagious, please pass it to us and we all have a christmas. Treat your loved ones to this Reunion package..PACKAGE CONTENTS

Omega 3 cod liver oil
Strawberries
2apples
2 oranges
Kiwi
Lucozade

The package is beautifully packaged with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Rhapsody Hamper

KShs5,000

You're kinda, sorta, basically, pretty much always on my mind.

Executive branded pen
VIP nuts
Branded mug
Ferrero Rocher t3

PS: BRANDED ITEMS ARE DELIVERED THE NEXT DAY. KINDLY PLACE YOUR ORDER A DAY BEFORE.Ideal for romance, birthday, thank you, just because , sorry etc.

Robust Gift Hamper

KShs6,500

Being a true gentleman never goes out of fashion.

Sunglasses
Leather belt
Watch
Leather wallet
Perfume

Romantic Red Roses Mini Bouquet

KShs2,000

Red Roses
Card

Rosso Nobile

KShs2,750

Rosso Nobile is a classic and relatable drink for ladies. It is not only sweet, smooth and delicious but quite seductive and lavish reflecting German art-work. The taste of Rosso Nobile is some breezy blackberries that contain soft tannin. This is a wine that gets you into a mood without a lot of introduction. It is a perfect accompaniment for flowers and a box of chocolate. Available for country wide delivery.

Rotatable Pen Holder

KShs1,500

Do not struggle to find a pen ever again! Give it a spin and find exactly what you need!A 360 degrees rotating pen holder makes it quick and easy to grab your tools.It holds pens, pencils and sticky notes.It is the perfect gift for his office desk.You can gift him as a just because gift for his office desk.

Royalty Gifts Hamper

KShs7,500

You are a queen , so walk in your royalty.

2 wine glasses
Lindor chocolate bar
Lindt swiss chocolate
Chamdor non alcoholic wine
The smart money woman book

Santa

KShs6,500

Knock the Elf off the shelf and have some real fun this Christmas. Treat your loved ones to the Santa package.HAMPER CONTENTS

Cherry tomato fluffy throw pillow
Mateus wine
Wine glass
Praline chocolate
Santa hat
Christmas ornaments

The package comes beautifully packaged with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Santa Hair Band

KShs500

Kindness is free, sprinkle that stuff everywhere. Treat your loved ones to this Santa hair bandPACKAGE CONTENT

Santa head band
Christmas ornaments

The package comes beautifully packaged in a Christmas bag with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Santa Hat

KShs500

I’ll be ho-ho-home for Christmas. Treat your loved ones to this Santa hatPACKAGE CONTENTS

Santa hat
Christmas ornaments

The package is beautifully packaged in a Christmas bag with Christmas ornaments and card.MERRY CHRISTMAS & A HAPPY NEW YEAR!

Season Greetings

KShs6,500

Jingle bells, jingle bells, jingle all the way. Treat your loved ones to this Season greetings hamper.HAMPER CONTENTS

Celebration chocolates
2 Lunch bars
Ferrero Rocher t3
Raffaello chocolate
Merry Christmas mug
Christmas ornaments

This package comes beautifully wrapped in a round box with Christmas decorations and card.Due to demand, some items might be out of stock, however they will be replaced with a different brand of the same value and qualityMERRY CHRISTMAS & A HAPPY NEW YEAR!

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